DOCUMENT · SUPPORTREPS · iOS

Support.

Reach a real human at reps [at] hirilonde.com.

01 · DIRECTreps [at] hirilonde.com
02 · BUG REPORTS

Tell us what happened and how to reproduce it.

Include your device, iOS version, Reps version, and any relevant screenshots.

03 · ACCOUNT / PRIVACYPrivacy Policy →

Data handling, deletion, and your rights.

SECTION 01

Frequently asked.

01

How do I report a bug in Reps?

Email us with what happened, what you expected, and the steps to reproduce the issue. Include your iPhone model, iOS version, and Reps version. Screenshots are helpful when relevant. Reach us at reps [at] hirilonde.com.

02

What sign-in options does Reps support?

Email and password, Sign in with Apple, and Sign in with Google. We recommend Sign in with Apple for the best privacy guarantees — Apple can relay a private email address so your real inbox never reaches us.

03

Why does Reps ask for HealthKit access?

Reps reads a small set of HealthKit signals — sleep, resting heart rate, body mass, active energy, and workouts — to display next to your training so you can see how recovery correlates with performance. HealthKit access is optional; you can tap Skip on the permission prompt and Reps will still work. HealthKit data is read-only in context, stays on your device, and is never uploaded to our servers.

04

Where is my workout data stored?

Workout data (exercises, sets, reps, weights, templates, personal records) is synced to your account and stored in Google Firebase — specifically Firebase Authentication and Cloud Firestore, on Google Cloud infrastructure in the United States. See the Privacy Policy for full detail.

05

How do I delete my account and data?

From inside Reps, go to Profile → Delete Account. This removes your workout data from Firestore and deletes your authentication record. If you can't reach the in-app option for any reason, email reps [at] hirilonde.com from the address tied to your account and we'll do it manually within 7 days.

06

Can I export my workout data?

Export from inside the app is on the roadmap. In the meantime, email reps [at] hirilonde.com from your account address and we'll send you a JSON dump of your data within a few business days.

07

How do I update Reps?

Open the App Store, find My Reps, and tap Update if an update is available. You can also enable automatic app updates in your iPhone settings.

08

What iPhone do I need?

Reps requires iOS 17 or later. Any iPhone that runs iOS 17 will work, though the bold numeric display is happiest on a screen larger than an iPhone SE.

STILL STUCK?

We'd rather hear about it than have you work around it.

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